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Returns Policy
| Star Safety Contact Information |
12005 Forestgate, Suite 104
Dallas, TX. 75243
USA
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Phone: (214) 570-1000
info@starsafety.net
Fax: 214-570-0708
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Return Policy:
No Risk Shopping at Star Safety
We're sure you'll be completely satisfied with your item. However, if there is a problem we do accept returns of unopened and unused product.
1. Before you return, contact us at 214-570-1000 for instructions and your return shipping label. Returns without an RA number may not be accepted or will be subject to a $10 administration fee.
2. You must contact us within 7 days of receipt of your purchase. We do not accept returns after this point.
3. We will email you a return shipping label to apply to your package and drop off at your nearest Fedex Location. The return shipping fees will be deducted from your refund.
4. The return must be received by us within 30 days of receipt of your order for a refund.
5. Upon receipt of your return, it will be inspected and if we can sell it again, we will refund your money less shipping charges to you and return shipping charges.
6. If you had special pricing on a bulk order, a restocking fee may apply. Some special large orders are final sales.
7. Custom orders such as imprinted work wear are not eligible for return.
8. Sorry, but closeout and liquidation clearance specials may not be returned.
9. A 15% restocking fee applies to all returned items.
Payment Policy:
We accept: Mastercard, Visa, American Express, Discover, Paypal, E-Check, Google Checkout, Money Orders / Checks through our checkout. We also accept Purchase Orders from companies with accounts set up. To set up an account, visit our Contact page to retrieve the business account application. Sales tax is charged in Texas.
Shipping Policy:
We ship using various ground services at our discretion. Incorrect addresses will be assessed address correction fees. No PO Boxes.
95% of orders are processed and leave our warehouse in 1-3 business days. If for some reason your item is on back order or is a special order item, we will contact you shortly after your order is placed with updated delivery information. You will have an option to cancel your order for a full refund at that time. In general, you may expect your order within 3-10 days.
Frequently Asked Questions
» When will my order ship?95% of our orders are processed and leave our warehouses within 1-3 business days. Domestic customers can expect to see their orders within 3-7 business days. » Can I rush my order?We do everything we can do to accomodate those in a rush. Your order can be pushed to the front of the line for a small fee. Give us a call to have your order expedited. » How much is shipping?There is no need to register to get your shipping costs. Add items to your cart and enter your zip code for quick shipping quotes. » How will you ship my order?We use US Mail for orders that are a few pounds and UPS for orders up to several hundred pounds. Discounts on shipping are available for bulk buyers via LTL. » The item I want says Special Order.We offer many hard to find safety items. Some take extra lead time. A few days to several weeks. If you order a special item, we will contact you shortly after your order with approx. delivery times. » Expedited ShippingWe offer UPS Overnight, 2nd Day Air, 3 Day select during checkout. We do NOT guarantee ship date, nor arrival date. If you need your order by a specific date, please contact us first for best shipping estimates. » Free Shipping at $750Free shipping is available to the continental US but may not apply to all items. A shipping credit may be offered to destinations outside this area for orders over $750. Please give us a call for eligibility. » Do you ship internationally?We ship to many countries outside of the US including Canada and most of Europe. We utilize UPS International services. Sorry - we won't use postal services for international shipments. » International Duties and TaxesPlease note that all duties and taxes for international shipments are the responsibility of the customer. If by some chance we are billed for these amounts, your credit card will be billed and you agree to this charge by placing your order through our we » Incorrect AddressPlease double check your address. If you provide an incorrect address, any fees we incur for address correction will be billed to your credit card.
» Are you tax exempt?If you are tax exempt, fax your info or give us a call so we can set up a special website login for you. You will need to login in first before placing items in your cart to avoid sales tax charges
» Do you offer credit terms?We sure do! If you need to set up an account, please fill out our quick application or contact us by phone. » Where do I send my payment?If you choose to pay via check or money order, please complete your order online. Payment instructions and your total will be provided to you.
» How do I cancel an order?If you placed the order online, you may cancel it once you login and view your account. Otherwise please call as soon as possible. We process orders every hour and once your order has shipped, we can no longer cancel it. » Is it safe to order online?We utilize the latest in technology possible to ensure a secure transaction. Authorize.net is our credit card processor. We employ HackerSafe to scan our site every day to alert of potential weakness.
» How do I exchange a product?Give us a call for an RA number. We're happy to exchange your item for you if it is in new and unopened condition. Shipping charges are not refundable.
» Is my information safe with you?Most definitely. We use SSL technology online for your security. We also never sell or rent our customer's information. Ever. Never. We won't do it.
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